Pillar 02 · Configurable over Custom
Why custom code is the last resort, never the default. The decision framework for choosing configuration over customisation on ServiceNow.
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Why custom code is the last resort, never the default. The decision framework for choosing configuration over customisation on ServiceNow.
Video walkthrough coming soon. The companion video for this page is in production. Subscribe to TechTalk with Bill to be notified when it lands.
When to configure, when to customise, and how to make that decision defensible. The Capability Guide hierarchy, the cost of a single line of custom code, and the patterns that keep platforms upgradable.
The detailed content for this page is being written alongside its companion video. Both will be published together so the page and the walkthrough stay aligned.
For early access, to contribute, or to be notified when this page lands, reach out through TechTalk with Bill.
Build It The Right Way framework · Authored by Bill Martin · ServiceNow MVP 2026 · Certified Technical Architect
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