Pillar 07 · Upgrade-Safe Architecture
Avoid hardcoding. Avoid direct modification of out-of-box logic. Use scoped applications and configuration to survive every Now Platform release.
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Avoid hardcoding. Avoid direct modification of out-of-box logic. Use scoped applications and configuration to survive every Now Platform release.
Video walkthrough coming soon. The companion video for this page is in production. Subscribe to TechTalk with Bill to be notified when it lands.
The customisation patterns that survive upgrades, the ones that break, and the architectural rules that keep upgrade week boring.
The detailed content for this page is being written alongside its companion video. Both will be published together so the page and the walkthrough stay aligned.
For early access, to contribute, or to be notified when this page lands, reach out through TechTalk with Bill.
Build It The Right Way framework · Authored by Bill Martin · ServiceNow MVP 2026 · Certified Technical Architect
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