> For the complete documentation index, see [llms.txt](https://build-it-the-right-way.gitbook.io/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://build-it-the-right-way.gitbook.io/home/reference.md).

# Reference

- [Glossary](https://build-it-the-right-way.gitbook.io/home/reference/glossary.md): Definitions for the terms used across the Build It The Right Way framework. The shared vocabulary.
- [Acronyms](https://build-it-the-right-way.gitbook.io/home/reference/acronyms.md): Expansions for every acronym used in the framework. ARB, RACI, ITSM, ACL, SU, CTA, and more.
- [About the Author](https://build-it-the-right-way.gitbook.io/home/reference/about-the-author.md): Bill Martin. ServiceNow MVP 2026. Certified Technical Architect. TechTalk with Bill.
- [Contributing and Feedback](https://build-it-the-right-way.gitbook.io/home/reference/contributing.md): How to contribute to the framework. How to report errors. How to propose new patterns or Solution Units.