> For the complete documentation index, see [llms.txt](https://build-it-the-right-way.gitbook.io/servicenow-flow-designer-masterclass/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://build-it-the-right-way.gitbook.io/servicenow-flow-designer-masterclass/readme.md).

# Welcome

ServiceNow Flow Designer Masterclass: 28 hands-on video lessons across 9 modules. Free, PDI-based, with graded final exam for Exam Navigator members.

### A Complete Hands-On Course by TechTalk with Bill

Welcome to the complete, hands-on ServiceNow Flow Designer Masterclass. Across **9 modules** and **28 video lessons**, you will go from the basics to production-ready Flow Designer automation in ServiceNow — building everything yourself in a free Personal Developer Instance (PDI).

## Start here — a quick tour of the course

New here? Watch this short walkthrough first. It covers what's inside, who the course is for, the full module roadmap, and exactly how to begin.

{% embed url="<https://www.youtube.com/watch?v=RZKGdD6_hsk>" %}

## What you will learn

1. Set up and configure your PDI for Flow Designer practice
2. Read, open, and navigate flows that already exist
3. Build flows using record, schedule, catalog, and application triggers
4. Design actions, subflows, and reusable custom actions
5. Add approval logic and handle branching outcomes
6. Apply best practices from an experienced ServiceNow architect
7. Prove your skills with a graded portfolio video demo

## Who this course is for

* ServiceNow administrators and developers who want to master Flow Designer automation
* Technical consultants preparing customer solutions
* Anyone building a portfolio of ServiceNow work for interviews or NIW/Global Talent evidence
* Learners who prefer building over watching

## How to use this course

* Complete modules in order — each builds on the last
* Do every step live in your own PDI (don't just watch)
* Use the FAQ at the end of each lesson to reinforce concepts
* Finish with the Final Exam module to earn your Certificate of Completion

|                     |                                                       |
| ------------------- | ----------------------------------------------------- |
| **Level**           | Intermediate                                          |
| **Format**          | 28 video lessons across 9 modules                     |
| **Prerequisites**   | ServiceNow CSA-level knowledge                        |
| **Lab environment** | Free ServiceNow Personal Developer Instance (PDI)     |
| **Instructor**      | Bill — ServiceNow MVP & Certified Technical Architect |
| **License**         | MIT — reuse and adapt freely                          |

## Get certified

* Free lessons for everyone — watch, learn, build
* **Exam Navigator members** (or higher) submit final-exam videos for personal review, written feedback, and a branded Certificate of Completion
* [Join here](https://www.youtube.com/channel/UCMf7pje1x5iZkkEF-Y3PLSA/join)

*Course content © TechTalk with Bill.*