> For the complete documentation index, see [llms.txt](https://build-it-the-right-way.gitbook.io/servicenow-system-administrator-zero-to-certified/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://build-it-the-right-way.gitbook.io/servicenow-system-administrator-zero-to-certified/readme.md).

# Welcome

### A Complete Hands-On Course by TechTalk with Bill

Welcome to the complete, hands-on ServiceNow System Administrator course. Across **8 modules** and **44 video lessons**, you will go from complete beginner to a confident, job-ready ServiceNow administrator — building everything yourself in a free Personal Developer Instance (PDI).

## Start here — a quick tour of the course (8 min)

New here? Watch this short walkthrough first. It covers what's inside, who the course is for, the full module roadmap, and exactly how to begin.

{% embed url="<https://youtu.be/pyqx_ecUdnU>" %}

## What you will learn

1. Set up and configure your own ServiceNow developer environment
2. Administer users, groups, roles, and access control
3. Navigate and personalize the Next Experience UI, lists, and forms
4. Build and manage tables, modules, and data structures
5. Import data and manage configuration changes safely with Update Sets
6. Design service catalogs, record producers, and self-service experiences
7. Automate processes with Flow Designer, business rules, and notifications
8. Create reports, dashboards, and SLAs for operational visibility
9. Configure core ITSM processes: Incident, Major Incident, Problem, and Change
10. Build a custom scoped application end to end

## Who this course is for

* Aspiring ServiceNow administrators starting from scratch
* IT professionals transitioning into the ServiceNow ecosystem
* Developers and analysts who want platform fundamentals
* Anyone preparing for the Certified System Administrator (CSA) exam

## How to use this course

* Complete modules in order — each builds on the last
* Do every exercise live in your own PDI (don't just watch)
* Take the self-check questions at the end of each lesson
* Finish with the Module 8 capstone to consolidate everything

|                     |                                                       |
| ------------------- | ----------------------------------------------------- |
| **Level**           | Beginner to Intermediate                              |
| **Format**          | 44 video lessons across 8 modules                     |
| **Prerequisites**   | None                                                  |
| **Lab environment** | Free ServiceNow Personal Developer Instance (PDI)     |
| **Instructor**      | Bill — ServiceNow MVP & Certified Technical Architect |

*Course content © TechTalk with Bill.*


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